SVP - WCIB Data Analytics, CX and Research
Minneapolis, MN, United States
USD 214K-252K Executive-level Full Time
Tasks
- Build customer segmentation and product pricing analytics
- Define KPIs dashboards and performance metrics
- Design and conduct qualitative and quantitative research
- Develop and execute strategic plans for analytics and CX
- Develop and lead analytics and CX teams
- Develop predictive AI ML models
- Drive transformation for efficiency scalability and impact
- Enhance service offerings using VoC and behavioral data
- Lead end-to-end analytics
- Manage data sources data quality and security
- Map and analyze customer journeys
- Partner on CX processes and drive insight to action
- Provide operational leadership including financial and vendor oversight
- Run Voice of Customer and customer listening programs
- Serve as trusted advisor to executives
- Translate analysis into executive insights
Perks/Benefits
- 401k matching
- Adoption Assistance
- Dental/vision
- Healthcare
- Long-term disability
- Paid Holidays
- Paid vacation
- Parental leave
- Short-term disability
- Sick and Safe Leave
Skills/Tech-stack
Analytics | Artificial Intelligence | Azure | Customer Experience | Customer Journey | Customer journey mapping | Dashboards | Data Quality | Data Security | Data integration | Journey Mapping | KPIs | Machine Learning | Power BI | Predictive Modeling | Python | Qualtrics | R | Research | SAS | SQL | Segmentation | Statistical Methods | Surveys | Tableau | Voice of Customer
Education
Regions
Countries
States
Cities
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