GenAI Tools Support Engineer
SAN JOSE 07, United States
USD 100K-215K (estimate) Mid-level Full Time
Tasks
- Conduct enablement training and office hours
- Coordinate security and network approvals
- Handle GenAI license administration
- Maintain support runbooks and documentation
- Manage user onboarding and offboarding
- Perform root cause analysis
- Resolve Level 2 GenAI tool issues
- Support audits and access reviews
- Troubleshoot IDE and CLI integration
- Validate access and entitlements
Perks/Benefits
- N/A
Skills/Tech-stack
Access Control | Claude Code | Command Line | Command-line Interface | Cursor | GitHub Copilot | ITIL | Information security | JetBrains | License Management | Microsoft 365 | Microsoft 365 Copilot | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Teams | Microsoft Word | Network Security | OAuth | Single Sign-On | Studio Code | Usage analytics | Vim | Visual Studio | Visual Studio Code
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