Chatbot Specialist (w/m/x/d)
Tasks
- Analyze chatbot conversations
- Design conversation flows
- Identify conversation issues
- Implement fixes and measure impact
- Improve chatbot content and answers
- Provide action recommendations from KPIs
- Support KPI reporting
- Support chatbot documentation
- Update knowledge base articles
- Use automation and support tools to improve workflows
Perks/Benefits
- Corporate discounts
- Deutschlandticket
- Hybrid work
- MILES Credits
- Retirement plan
- Social impact projects
- Urban sports club membership
Skills/Tech-stack
CSV | Chatbot Content | Chatbot Content Management | Content Management | Content QA | Conversation flow | Conversation flow design | Conversational AI | Customer Experience | Data Analysis | English language | Flow Design | German Language | Intent Recognition | KPI Reporting | Knowledge Base | Knowledge base management | N8n | Process Improvement | SQL | Spreadsheets | UX Writing | Zendesk
Education
N/A
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