Manager, Conversational Intelligence & Analytics
8116 - Midtown Office, United States
USD 65K-114K (estimate) Mid-level Full Time
Tasks
- Analyze customer interaction data
- Coach team on best practices
- Collaborate across departments
- Communicate insights to stakeholders
- Develop interaction analytics strategy
- Ensure reporting accuracy
- Identify trends and opportunities
- Lead interaction analytics roadmap
- Maintain quality monitoring programs
- Recommend analytics projects
- Train team on speech analytics tools
Perks/Benefits
Skills/Tech-stack
Customer Experience | Data Analysis | Generative AI | Microsoft Excel | Microsoft PowerPoint | Microsoft Word | PowerBI | SQL | Speech Analytics | Tableau
Education
N/A
Roles
Analytics | Analytics Manager | Data Analytics | Data Analytics Manager | Manager
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