Head of Consumer Bank Data Analytics, CX and Research
Minneapolis, MN, United States
USD 214K-252K Executive-level Full Time
Tasks
- Acquire and manage data sources
- Align analytics and CX initiatives to enterprise strategy
- Apply advanced statistical methods
- Build and develop analytics and research teams
- Build customer segmentation and product pricing analytics
- Conduct qualitative and quantitative research
- Define and implement KPIs dashboards and performance metrics
- Develop predictive AI ML models
- Drive customer experience improvement programs
- Ensure data quality, governance, and security
- Lead end to end consumer banking analytics
- Leverage voice of customer and CSAT analytics
- Map customer journeys and touchpoints
- Oversee vendor and agency oversight and talent planning
- Partner with product and marketing teams on CX insights
- Provide executive reporting and insights narratives
Perks/Benefits
- 401k
- Adoption Assistance
- Dental
- Healthcare
- Life insurance
- Long-term disability
- Paid Holidays
- Paid vacation
- Parental leave
- Short-term disability
- Vision
Skills/Tech-stack
Artificial Intelligence | Azure | Behavioral analytics | CSAT | Customer Experience | Customer Journey | Customer Research | Customer journey mapping | Data Governance | Data Quality | Data Security | Data analytics | Journey Mapping | Machine Learning | Marketing Technology | Power BI | Predictive Modeling | Python | Qualtrics | SAS | SQL | Segmentation | Statistical Analysis | Survey design | Tableau | Voice of Customer
Education
Regions
Countries
States
Cities
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