MIS/Senior Executive - Data Analyst
Chandigarh, Chandigarh, India
A INR 1000K-1500K (estimate) Senior-level Full Time
Tasks
- Analyze agent, team, and campaign performance
- Build daily weekly monthly MIS
- Collaborate with operations QA training and HR
- Create Excel dashboards and automated reports
- Create schedules rosters and shrinkage plans
- Ensure data accuracy across systems
- Forecast call volume
- Manage real-time adherence
- Monitor absenteeism utilization overtime and occupancy
- Participate in performance reviews
- Perform deep-dive data analysis
- Plan Manpower
- Provide actionable insights to operations leadership
- Support attrition analysis and capacity decisions
- Support incentive modeling and performance improvement
- Track new hire ramp up and batch productivity
Perks/Benefits
- N/A
Skills/Tech-stack
Absenteeism Analysis | Automated reporting | Data dashboards | Intraday management | MS Excel | Pivot Tables | Power BI | Real Time | Real Time Adherence | Schedule adherence | Shrinkage Analysis | Tableau | Utilization tracking | Workforce Management | XLOOKUP
Education
N/A
Roles
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