IN_Senior Associate_Agentic contact center ( Chatbots / Voicebots - Core.Ai) _GCC_Advisory_Bangalore
Bengaluru Millenia, India
INR 2500K-4800K (estimate) Senior-level Full Time
Tasks
- Architect RAG knowledge bases
- Build and optimize voice bots chatbots email bots
- Deliver microservices using API first design
- Design multilingual conversational AI solutions
- Develop auto quality audit systems
- Drive transformation projects with contact centre platforms
- Ensure security scalability resilience and compliance
- Implement agent assist frameworks
- Integrate IVR CRM ticketing and backend APIs
- Lead end to end contact centre transformation architecture
- Manage CI/CD pipelines and containerized deployments
- Mentor junior engineers and collaborate with stakeholders
Perks/Benefits
Skills/Tech-stack
API first | AWS | AWS Lex | Agent Assist | Amazon Connect | Auto-QA | Avaya | Azure | Azure Cognitive | Azure Cognitive Services | CI/CD | Cognitive Services | Docker | Event Driven | GDPR | Genesys | GitOps | Google CCAI | Google Cloud | HIPAA | IVR | Kore.AI | Kubernetes | Microservices | Microsoft Dynamics | Node.js | PCI DSS | Python | RAG | Salesforce | ServiceNow | Yellow.ai | Zendesk
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