IVR/Chatbot Developer, Digital CX

Jersey City, New Jersey, United States

A USD 84K-150K (estimate) Mid-level Full Time

@ I...

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Found 18d ago

Tasks

Configure queues skill based routing agent profiles
Create Genesys CX call flows
Create technical documentation and user guides
Debug and troubleshoot chatbot IVR issues and bugs
Design develop implement Genesys CX contact center IVR applications
Develop chatbot integrations with platforms and backend systems
Implement conversational interfaces
Integrate Genesys Cloud CX with CRM web services databases third party systems
Optimize Genesys configuration performance
Participate in application development enhancements
Perform code reviews and follow best practices
Tune chatbot speed and responsiveness

Perks/Benefits

Hybrid work location

Skills/Tech-stack

Education

N/A

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IVR/Chatbot Developer, Digital CX

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