CX Analytics Coordinator - Business Innovation
Tasks
- Build and maintain phrase libraries
- Collaborate with Director of Business Innovation
- Configure category configurations
- Maintain build logs
- Maintain internal documentation
- Maintain scoring logic
- Perform basic analysis on interaction exports
- Prepare Quarterly Business Review
- Run data pulls
- Support client reporting
- Validate builds against quality checklists
Perks/Benefits
Skills/Tech-stack
CallMiner | Conversational Intelligence | Data Analysis | Data exports | Documentation | Quality Assurance | Reporting | Speech Analytics
Education
N/A
Regions
Countries
States
Cities
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