Associate, Collections Analytics and QC
Tasks
- Create insights for collections strategies
- Ensure compliance with legal and regulatory standards
- Explore conversational AI tools
- Identify trends in collections data
- Implement LLM workflows
- Monitor call quality
- Oversee internal collections processes
- Perform data analytics for collections
- Present complex information to partners
- Review communication templates for quality
- Use prompt engineering methods
Perks/Benefits
- Birthday leave
- Employee assistance programme
- FlexWork
- GrabFlex
- Medical insurance
- Parental leave
- Term life insurance
- Volunteering leave
Skills/Tech-stack
Data analytics | Data reporting | Language Models | Language Processing | Large Language Models | Machine Learning | Natural Language | Natural Language Processing | Prompt engineering | SQL
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