Performance Management Analytics Engineer
Remote, United States
R
USD 135K-190K (estimate) Senior-level Full Time
Tasks
- Analyze service desk performance metrics
- Build data visualization dashboards
- Conduct continuous service improvement initiatives
- Create interaction and ticket trend reports
- Design enterprise infrastructure environments
- Develop performance goals and metrics
- Forecast interaction volume handle time and staffing
- Generate service desk metrics reports
- Manage enterprise knowledge base
- Monitor SLA adherence using ServiceNow dashboards
- Perform systems analysis and evaluation
- Recommend corrective actions
- Support system development IVV and DT E
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Business Intelligence | Dashboarding | Data Visualization | Device Management | Enterprise Infrastructure | Forecasting | ITIL | Information Technology | Information technology service management | Knowledge Management | Mobile Device | Mobile Device Management | Performance Metrics | Service Management | ServiceNow | Systems Analysis | Technology service management
Education
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