Manager, Customer Support - Enrollments
Tasks
- Build and maintain collaborative team culture
- Collaborate with product and engineering teams
- Create and maintain support documentation
- Improve customer experience with scalable processes
- Maintain SLAs
- Manage frontline customer support teams
- Provide real time performance feedback
- Track and improve customer support KPIs
- Use data to make decisions
Perks/Benefits
Skills/Tech-stack
Customer support | Data Analysis | Google Sheets | KPI Tracking | Microsoft Excel | SLA management | Salesforce Service | Salesforce Service Cloud | Service Cloud
Education
N/A
Roles
Customer Support | Customer Support Manager | Lead | Manager | Support Manager | Support Team Lead | Team Lead
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