Lead Data Scientist
Tasks
- Build predictive escalation model
- Enable contact reduction improved FCR and faster resolution
- Identify top drivers of customer contacts and escalations
- Lead development of customer contact and pain analytics
- Link call drivers to products features or journeys
- Present actionable insights to senior CX and product stakeholders
- Provide technical guidance and quality review for data scientists
- Quantify customer pain using contact volume resolution and sentiment signals
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Azure | Classification | Cloud platform | Clustering | Experimentation | Forecasting | GCP | Hypothesis Testing | Looker | Model Evaluation | NLP | Pandas | Power BI | Python | SQL | Scikit-learn | Sentiment Analysis | Statistics | Tableau
Education
N/A
Roles
Data Scientist | Lead | Lead Data | Lead Data Scientist | Scientist
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