Lead Technical Support Engineer - AI / ML
Tasks
- Automate chat to ticket creation
- Build and validate intent workflows
- Capture chat context and attachments
- Define quality controls for AI
- Drive incident closure
- Evaluate and tune AI models
- Implement corrective actions
- Implement retrieval and answer drafting
- Improve support experience with customer insights
- Manage incident escalations
- Operationalize human in the loop workflows
- Perform root cause analysis
- Provide product technical support
- Resolve technical issues
- Support developers with APIs
Perks/Benefits
Skills/Tech-stack
API Integration | Agent Frameworks | C plus plus | Cause analysis | Cloud Computing | Incident Management | Java | LLM Evaluation | Language Models | Large Language Models | Linux | Machine Learning | Prompt engineering | Python | RAG | Retrieval-Augmented Generation | Root Cause Analysis | Root cause | Scala | Security | Ticketing systems | Unix
Education
N/A
Related jobs
-
Senior Software Engineer (RAG Backend Developer) CNY 120K-180KA/B | A/B Testing | ABAC | Audit Logging | B testingSenior-level Full TimeGuangzhou, Guangdong, China R1d ago
-
Mid-level Full Time广州 R17d ago
-
Ai 院--多模态团队--多模态理解算法研究员-强化学习方向 CNY 240K-480KDPO | Data Preprocessing | Data cleaning | DeepSpeed | Distributed TrainingSenior-level Full Time北京 R21d ago
-
Agent Development | Agile | Artificial Intelligence | Data Privacy | Data SecurityMid-level Full TimeXi'an, Shaanxi, China R22d ago
-
AI基础设施研发工程师（Sandbox / 容器化)-MiMo CNY 180K-420KAppArmor | Argo Workflows | CI/CD | CPU resource scheduling | CgroupMid-level Full Time北京 R23d ago
-
Entry-level Full Time北京、上海 R25d ago
-
Behavior Cloning | C++ | Cloud processing | Computer Vision | ControlEntry-level Internship北京、上海 R27d ago
-
AI platforms | API Development | Artificial Intelligence | Cloud AI | Cloud AI PlatformsMid-level Full TimeRemote, China R29d ago
-
AI ML Engineer CNY 280K-360KAWS | Azure | C++ | Cloud Computing | Computer VisionPerformance bonuses | Professional development opportunities | Remote workMid-level Full TimeShenzhen, Guangdong Province, China R1mo ago
-
AI工程师-Agent Memory & RAG 方向（成都） CNY 240K-480KBERT | Chroma | Cross-Encoder | Embedding Models | FaissSenior-level Full Time成都 R1mo ago
-
AI工程师-Agent Memory & RAG 方向（武汉） CNY 240K-480KAlgorithms | BERT | Chroma | Cross-Encoder | Data StructuresSenior-level Full Time武汉 R1mo ago
-
AI工程师-Agent Memory & RAG 方向（北京） CNY 240K-480KBERT | Chroma | Cross-Encoder | Embedding Models | FaissSenior-level Full Time北京 R1mo ago
-
AWS | Agent Orchestration | Agent systems | Azure | DockerMid-level Full TimeShenzhen, Guangdong, China R1mo ago
-
AVP, AI Solution Lead CNY 360K-600KCloud Computing | DataOps | DevOps | Flutter | Generative AIContinuous professional development | Flexible workingSenior-level Full TimeGuangzhou, Guangdong, China R1mo ago
-
AWQ | AWS | Accelerate | Azure | BatchingMid-level Full TimeShenzhen, Guangdong, China R1mo ago
-
Generative AI - ML System Engineering CNY 360K-600KC++ | CUDA | Compilation | Data pipeline | Diffusion ModelsFully remote option | On-site work flexibilitySenior-level Full TimeShanghai R1mo ago
-
Lead Embedded Software Engineer CNY 349K-437KARM | BLE | C# | C++ | Embedded LinuxHybrid work model | Remote-friendly | Work from homeSenior-level Full TimeSuzhou, China R1mo ago
-
模型部署与推理优化工程师 CNY 180K-360KC++ | Edge inference | Inference Performance | Inference Performance Optimization | Model DistillationMid-level Full Time北京 R1mo ago
-
Entry-level Internship上海 R1mo ago