Lead Technical Support Engineer - Power Conversion and Storage Solutions
Tasks
- Communicate customer requirements internally
- Conduct technical reviews and site visits
- Contribute to commissioning procedures and field service guidelines
- Coordinate post commissioning technical issue resolution
- Document field findings and resolutions
- Drive cross-functional alignment
- Lead technical issue resolution
- Maintain post commissioning customer relationship
- Maintain records of technical issues and performance trends
- Manage and track fault reports to closure
- Monitor system performance trends
- Perform root cause analysis and troubleshooting
- Produce technical documentation
- Provide remote and on-site technical support
- Provide reporting to leadership on account status and customer health indicators
- Serve as lead technical point of contact
Perks/Benefits
- Career development pathways
- Comprehensive benefits
- Professional development
- Travel up to 25 percent annually
Skills/Tech-stack
Battery Energy Storage | Battery Energy Storage Systems | Cause analysis | Energy management | Energy storage systems | Functional testing | Inverters | Power Conversion | Power electronics | Power monitoring | Rectifiers | Root Cause Analysis | Root cause | Storage Systems | System Integration | Troubleshooting | UPS systems
Education
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