Data Scientist, Customer Support Analytics
Tasks
- Analyze behavioral and transactional data
- Build metrics reporting for decision making
- Conduct proactive analyses with product and operations teams
- Deliver insights for customer support strategy
- Design and analyze experiments
- Forecast support ticket trends
- Identify improvement opportunities for support self service
- Refine analytical tools and teach the team
Perks/Benefits
- N/A
Skills/Tech-stack
Experiment design | Hypothesis Testing | Python | R | SQL | Statistical Power | Time Series
Education
N/A
Roles
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