Manager, Customer Analytics
100 East Main Street - OKLAHOMA CITY, OK, United States
USD 90K-105K (estimate) Mid-level Full Time
Tasks
- Build churn prediction models
- Communicate insights through data storytelling
- Create customer health scoring framework
- Define churn and retention definitions
- Define leading indicators of customer risk
- Deliver diagnostic and predictive insights
- Develop executive dashboards for churn retention LTV and health
- Ensure data accuracy consistency and governance
- Integrate and model data across systems
- Integrate customer health scores into workflows
- Partner cross functionally on metrics and insights
- Perform cohort and churn analysis
- Quantify churn drivers by segment
- Standardize KPI definitions
- Transform data into actionable insights
Perks/Benefits
- 401k
- Calm app subscription
- Commuter benefits
- Employee assistance program
- Fertility benefits
- Flexible spending account
- Health savings account
- Legal plan options
- Life and disability insurance
- Maternity leave
- Medical/Dental/Vision insurance
- Paid Holidays
- Paid sick time
- Paid time off
- Paternity leave
- Pet insurance
- Wellness resources
Skills/Tech-stack
A/B | A/B Testing | B testing | Causal Inference | Churn Prediction | Cohort Analysis | Customer Health | Customer health scoring | Data Governance | Data Modeling | Genesys | Health scoring | LTV calculation | Machine Learning | Pendo | Power BI | Predictive Modeling | Python | Qualtrics | R | SQL | Salesforce
Education
N/A
Regions
Countries
States
Cities
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