Manager, Customer Care Analytics
Tasks
- Compile and communicate findings to leadership
- Conduct economic and operational impact analysis
- Develop analysis models and dashboards
- Identify trends issues and improvement opportunities
- Lead and develop analytics team
- Liaise with cross-functional stakeholders
- Perform forecasting capacity planning and performance management analysis
- Run ad hoc reporting and analysis
- Supervise quantitative and qualitative analysis
- Support business units in key strategic decisions
Perks/Benefits
- Dental insurance
- Flexible volunteering days
- Health insurance
- Paid caregiver leave
- Paid parental leave
- Paid time off
- Retirement savings plan
- Vision insurance
- Wellness support
Skills/Tech-stack
Data Modeling | Data Visualization | Database Design | Excel | Lean Six Sigma | Microsoft Office | Power BI | PowerPoint | Process control | Python | R | SAS | SQL | Six Sigma | Statistical Analysis | Statistical Process Control | Tableau
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