Customer Success Associate - Chief Data & Analytics Office Client Engagement
Jersey City, NJ, United States
USD 180K-201K (estimate) Mid-level Full Time
Tasks
- Analyze customer success metrics
- Attend customer account meetings
- Capture meeting notes
- Conduct post-incident reviews
- Coordinate incident escalations
- Create knowledge base content
- Deliver quick start guides
- Drive adoption of self-service tools
- Escalate cross team incidents
- Execute customer expansion activities
- Execute customer retention activities
- Execute product adoption activities
- Host office hours
- Host training sessions
- Maintain knowledge base articles
- Manage incident documentation
- Provide user guidance
- Provide user updates
- Resolve customer issues
- Track customer success metrics
- Triaging customer inquiries
- Troubleshoot integration issues
- Troubleshoot setup issues
Perks/Benefits
- N/A
Skills/Tech-stack
API Integration | Access Control | Analytics | Authentication | Customer Success | Customer support | Data Catalog | Data Governance | Documentation | Incident Management | Incident review | KPI | Metadata | Metrics Analysis | OKR | Post-incident review | Queue management | SLAs | SQL | Self-Service | Ticketing systems | Troubleshooting
Education
N/A
Regions
Countries
States
Cities
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