Manager, Data Analysis
Tasks
- Build real time automated BI dashboards
- Define and own North Star metrics for customer service
- Develop predictive models for return propensity and customer lifetime value
- Identify root causes of high return rates and propose data backed solutions
- Influence product roadmap and operational SOPs using data
- Lead end to end analytics for returns and customer service lifecycle
- Mentor and scale a team of data analysts
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | B testing | Business Intelligence | Customer Lifetime Value | Fraud analytics | Hypothesis Testing | Lifetime Value | Looker | Power BI | Python | R | Regression Analysis | SQL | Tableau
Education
N/A
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