Manager II, Premier Support Engineering - EMEA
Amsterdam, The Netherlands; Dublin, Ireland; Paris, France
EUR 46K-67K (estimate) Mid-level Full Time
Tasks
- Collaborate with internal teams on escalations
- Develop coach and mentor Premier Support Engineers
- Handle employee relations issues
- Manage Premier Support Engineers
- Manage performance reviews and plans
- Oversee team projects and initiatives
- Own team accountability and performance
- Reproduce and debug issues
- Resolve high-priority escalations
- Troubleshoot client issues
Perks/Benefits
- Best-in-breed onboarding
- Career pathing
- Community guilds
- Continuous professional development
- Employee Stock Purchase Plan (ESPP)
- Global benefits
- Inclusion talks
- Inclusive culture
- Mentor and buddy program
- Product training
- Stock equity (RSUs)
Skills/Tech-stack
Debugging | Incident Management | Linux | Open Source | Troubleshooting
Education
N/A
Regions
Countries
States
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