Manager, OneStop Enrollment Services (Enrollment Management)
Tasks
- Assist with workshops and presentations
- Coach and develop team
- Conduct performance evaluations
- Coordinate hiring and onboarding
- Develop training materials
- Generate statistical reports
- Handle escalated student cases
- Manage day-to-day operations
- Monitor customer satisfaction
- Monitor service queues
- Provide student support via phone online and in person
- Supervise enrollment advisors
- Update staff on policy changes
Perks/Benefits
- Dental insurance
- Health insurance
- Paid time off
- Public service loan forgiveness
- Retirement plan
- Tuition assistance
- Vision insurance
Skills/Tech-stack
Customer Service | Email | Gator360 | Information Systems | Microsoft Office | PeopleSoft | Scheduling | Statistical Reporting | Student Information Systems | Training
Education
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