Manager Operations, Major Account Fulfillment
US Fishers IN Office, United States
R
USD 65K-75K (estimate) Mid-level Full Time
Tasks
- Communicate project status to customers
- Coordinate resources across vehicle operations
- Coordinate state registrations renewals
- Develop and implement best practices
- Ensure service delivery meets SLAs
- Lead customer calls and business reviews
- Manage change and continuous improvement
- Manage customer fulfillment and responsiveness
- Manage customer relationships and de escalation
- Mentor and coach operational staff
- Oversee fuel and mileage tax reporting
- Prioritize and direct operational work
- Resolve invoice issues by validating work performed
- Serve as primary escalation point
- Support IRP plating and permits
- Train customers on CRM usage
Perks/Benefits
- 401k employer match
- Employee stock purchase plan
- Medical, dental & vision coverage
- Mentorship programs
- Paid Company Holidays
- Paid time off
- Remote Work Occasional Business Travel
- Volunteer opportunities
Skills/Tech-stack
CRM software | Customer Relationship Management | Customer relationship | Excel | Metrics Analytics | Microsoft Office | Operations Management | Process Improvement | Relationship Management | Service Level | Service Level Agreements
Education
Roles
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