Sr. Analyst, Customer Analytics
Tasks
- Analyze customer and member behavior across digital touchpoints
- Apply AI and LLM workflows for faster insight generation
- Build audience segments and cohort insights
- Create dashboards and executive reporting
- Develop KPI frameworks across customer journey
- Measure campaign journey and offer performance
- Measure loyalty program performance
- Present findings and recommendations to senior stakeholders
- Use Adobe Experience Platform for audience and journey insights
- Use Tableau and Power BI for scalable reporting
- Write complex SQL for data extraction and analysis
Perks/Benefits
- 401k
- Company holidays
- Competitive bonus
- Health insurance
- Life insurance
- Mobility allowance
- Pension
- Tuition reimbursement
- Volunteering time
Skills/Tech-stack
AI workflows | Adobe Experience | Adobe Experience Platform | Amazon Redshift | Audience measurement | Behavioral analytics | CRM Analytics | Clickstream analytics | Cohort Analysis | Customer Journey | Customer Journey Analytics | Customer Segmentation | Data Quality | Databricks | Experience Platform | Experimentation | Journey Analytics | KPI Development | LLM | Loyalty analytics | Marketing Analytics | Personalization | Power BI | SQL | Snowflake | Tableau
Education
Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
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