Enrollment Process Representative II

Tasks

• Attend team meetings and required trainings
• Complete corporate trainings
• Contribute to continuous process improvement
• Ensure data and information integrity
• Monitor email communications and procedures
• Perform required overtime as needed
• Research customer account information
• Review prior lender service and payment histories
• Review student loan customer accounts
• Validate and update loan servicing information
• Work scheduled weekly hours

Perks/Benefits

• 401k
• Dental insurance
• Earned time-off
• Employee assistance program
• Employee stock purchase program
• FSA
• HSA
• Life insurance
• Life insurance and AD&D insurance
• Long-term disability
• Medical insurance
• Performance incentive pay
• Short-term disability
• Student loan repayment
• Tuition reimbursement
• Vision insurance
• Wellness program
• Work from home

Skills/Tech-stack

Attention to detail | Basic computer | Basic computer skills | Business math | Computer Skills | Customer Service | Data Accuracy | Loan Origination | Loan servicing | Microsoft Office | Oral Communication | Prioritization | Problem Solving | Teamwork | Written communication