Senior Manager, Workforce Analytics
Tasks
- Align staffing with lead demand and revenue targets
- Analyze variance drivers and implement improvements
- Build demand forecasts
- Collaborate with marketing, sales, finance, and operations
- Ensure compliance considerations in planning models
- Establish governance and scalable forecasting processes
- Incorporate drivers into forecasting models
- Lead and mentor forecasting analysts
- Manage demand planning for inbound leads and outbound dialing
- Perform scenario planning for campaigns and budget changes
- Present data-driven recommendations to leadership
- Track and report forecast accuracy service levels speed to dial and productivity
- Translate forecasts into headcount and hiring plans
Perks/Benefits
Skills/Tech-stack
Advanced modeling | Agent Productivity | Agent Productivity Metrics | Capacity Planning | Conversion funnel | Conversion funnel analytics | Data Analysis | Demand Planning | Excel | Flow analysis | Forecasting | Funnel analytics | Headcount planning | Lead Flow Analysis | Performance reporting | Productivity metrics | SQL | Scenario Planning | Sigma | Workforce Management
Education
N/A
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