MY - CS - AI Operation Lead
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
USD 117K-200K (estimate) Senior-level Full Time
Tasks
- Analyze customer service data and user feedback
- Configure Zendesk and ticketing workflows
- Develop optimize AI customer service chatbots
- Implement AI adoption in customer service scenarios
- Improve bot response quality
- Integrate customer service systems with APIs
- Manage customer service tools and platforms
- Optimize customer service processes
- Reduce escalation to human rate
Perks/Benefits
Skills/Tech-stack
API Integration | Artificial Intelligence | Chatbot Development | Conversational AI | Language Models | Language Processing | Large Language Models | Natural Language | Natural Language Processing | Python | Retrieval-Augmented Generation | SQL | SaaS Integration | Zendesk
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
AI | AI Operations Lead | Chatbot Engineer | Customer Service Chatbot Engineer | Engineer | Lead | Operations Lead
Regions
Countries
States
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