Enrollment Center Representative I - Employee Benefits

Tasks

• Answer customer questions
• Assist in client documentation development
• Document issues according to department standards
• File paper and electronic documents
• Follow company policies and compliance requirements
• Handle inbound and outbound calls
• Manage phone system
• Provide benefits education
• Research and resolve customer issues
• Return customer emails and correspondence

Perks/Benefits

• N/A

Skills/Tech-stack

Compliance | Customer Service | Document Management | Interpersonal Communication | Microsoft Office | Phone systems | Time management | Troubleshooting | Verbal communication | Written communication