Manager - Direct Banking Center.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

Tasks

• Allocate leads
• Collaborate with stakeholders
• Deliver operational projects
• Ensure SLA compliance
• Ensure compliance with policies and regulations
• Implement process improvements
• Lead and manage teams
• Manage databases
• Manage management reporting
• Manage vendor relationships
• Monitor service delivery
• Operate dialer systems
• Oversee workforce planning
• Provide MIS analytics dashboards
• Set up campaigns
• Track productivity

Perks/Benefits

• N/A

Skills/Tech-stack

Analytics Dashboards | Campaign Management | Database Management | Dialer Operations | Lead allocation | MIS Reporting | Process Improvement | Productivity tracking | Regulatory Compliance | Service Level | Service Level Agreements | Vendor management | Workforce Management | Workforce Productivity | Workforce Productivity Tracking