Sr. Consultant, Global Analytic Insights
PHL Quezon City - GBF Tower 2, Bridgetowne, Philippines
PHP 160K-250K (estimate) Senior-level Full Time
Tasks
- Analyze call center metrics
- Assess customer satisfaction and emotions
- Build and manage reports
- Conduct process mapping and reviews
- Deliver analytics projects
- Ensure data reliability and validity
- Follow process compliance in customer interactions
- Identify operational, financial, and technological risks
- Implement and track impact of recommendations
- Listen to calls and chat logs to extract insights
- Perform data analysis and recommendations
- Perform sentiment analysis
- Provide stakeholder reporting and executive presentations
- Quantify mitigation strategies
- Scope and manage analytical project timelines
- Use AI tools to accelerate analytics
Perks/Benefits
- N/A
Skills/Tech-stack
AI workflow | AI workflow design | Data Validation | Data Visualization | Databricks | Descriptive Statistics | Microsoft Excel | Microsoft PowerPoint | Microsoft Word | Predictive Analytics | Process Improvement | Project Management | Prompt engineering | Python | SQL | Sentiment Analysis | Workflow design
Education
Roles
Regions
Countries
States
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