Network Request Fulfillment Project Manager
Tasks
- Collaborate with IT teams to meet SLAs
- Design implement enhance network fulfillment procedures
- Develop standard operating procedures for network requests
- Ensure IT governance compliance
- Identify automation opportunities
- Lead network fulfillment service requests
- Maintain knowledge base for network requests
- Manage tools for request fulfillment
- Manage vendor relationships
- Monitor KPIs for request fulfillment performance
- Oversee request fulfillment queue
- Provide performance reports to senior management
Perks/Benefits
- Continuing education
- Flexible time off
- Healthcare
- Learning resources
- Retirement
- Time off benefits
- Wellness
Skills/Tech-stack
Automation | IT Service Management | IT service | ITIL | KPI Monitoring | Networking | Process Improvement | Project Management | Service Level | Service Level Agreements | Service Management | Ticketing systems
Education
N/A
Roles
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