Director, Enrollment Performance & Customer Service
Tasks
- Design sales scripts and call flows
- Develop sales strategies
- Drive lead conversion and tour bookings
- Ensure service standards and retention strategies
- Implement process improvements
- Lead customer service team
- Leverage analytics for decision-making
- Manage vendor relationships
- Monitor performance metrics
- Optimize call center performance
Perks/Benefits
Skills/Tech-stack
CRM | Call Center | Call center technology | Customer Service | Data Analysis | Lead conversion | Operational Strategy | Performance Management | Sales strategy | Staff Training | Vendor management
Education
Roles
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