Fulfillment Intern
Tasks
- Apply knowledge base for issue handling
- Communicate service options to customers
- Escalate third level assistance cases
- Manage customer support requests
- Monitor risks and report anomalies
- Resolve cases per service level agreements
- Train on support procedures
- Use CRM to track customer information
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Knowledge Base | Microsoft Excel | Microsoft PowerPoint | Microsoft Word
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