Customer Service Specialist - Embedded Networks
Melbourne, Victoria 3000, Australia
AUD 80K-95K (estimate) Mid-level Full Time
Tasks
- Coordinate service outages notifications
- Coordinate with technical teams
- Escalate customer complaints
- Handle embedded network inquiries
- Manage billing enquiries
- Negotiate payment plans
- Process customer payments
- Provide customer service assistance
- Resolve customer complaints
- Schedule installations and maintenance
- Troubleshoot embedded network issues
- Update CRM records
Perks/Benefits
- Comprehensive onboarding
- Internal career development
- Supportive work culture
- Training and mentorship
Skills/Tech-stack
Billing | CRM | Customer Service | Embedded Networks | Exception management | Microsoft Office | Payment Processing | Project Management | Team leadership | Technical Support | Troubleshooting
Education
N/A
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