Open Enrollment Specialist
Tasks
- Apply healthcare and insurance processes
- Assist members and brokers with insurance inquiries
- Document customer interactions and resolutions
- Handle inbound calls during open enrollment
- Meet productivity quality and attendance expectations
- Navigate multiple software applications
- Provide empathetic customer support
- Research and resolve enrollment and benefits issues
Perks/Benefits
- 401k retirement plan
- Accident insurance
- Critical illness insurance
- Employee assistance program
- Health savings account
- Hospital insurance
- Life insurance
- Long-term disability
- Medical/Dental/Vision
- Paid time off
- Short-term disability
- Transportation benefits
Skills/Tech-stack
Attention to detail | Call handling | Communication | Customer Service | Data Documentation | Enrollment Support | Health insurance | Health insurance processes | Healthcare insurance | Healthcare insurance knowledge | Inbound Call | Inbound Call Handling | Insurance Enrollment | Insurance enrollment support | Insurance knowledge | Insurance processes | Medicare knowledge | Multitasking | Open enrollment | Open enrollment support | Problem Solving
Education
N/A
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