Eligibility Enrollment CSR/Processor
Tasks
- Document inquiries for benefits and claims status
- Escalate issues to supervisor or manager
- Handle member telephone inquiries
- Participate in team meetings and training
- Process appeals and write summaries
- Process enrollment and legal documents for plans
- Resolve complex eligibility and enrollment issues
- Resolve plan provision questions
- Verify provider credentials and update database
Perks/Benefits
- 401k plan
- Annual pay increases
- Dental insurance
- Life insurance
- Long-term disability
- Medical insurance
- Paid personal leave
- Paid time off
- Short-term disability
- Vacation Buy Back
- Vision insurance
Skills/Tech-stack
Appeals Processing | Attention to detail | Credential Verification | Customer Service | Database updating | Document Management | Eligibility and Enrollment Processing | Enrollment processing | Provider Credential Verification | Telephone support | Written communication
Education
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