Customer Support & Title Fulfillment Specialist
Santa Rosa, California, United States
USD 60K-72K Mid-level Full Time
Tasks
- Communicate next steps
- Communicate timelines and delays
- Coordinate with DMV offices
- Coordinate with dealers
- Coordinate with lenders
- Follow up on delayed titles
- Follow up on missing documents
- Follow up on rejected titles
- Follow up until issues are resolved
- Handle inbound chat inquiries
- Handle inbound emails
- Handle inbound phone calls
- Maintain accurate title records
- Process vehicle titles
- Provide title status updates
- Resolve customer concerns
- Track title statuses
- Verify vehicle titles
Perks/Benefits
- 401k
- Free food and snacks
- IRA
- Life insurance
- Long-term disability
- Medical/Dental/Vision insurance
- Paid time off
- Short-term disability
- Stock option plan
- Training and development
Skills/Tech-stack
CRM | Customer Service | DMV Regulations | Dealer Management System | Dealer management | HubSpot | Management System | Management systems | Microsoft Excel | Microsoft Outlook | Microsoft Word | Multi State Title and Registration | Salesforce | Title Management Systems | Title Processing | Title and Registration
Regions
Countries
States
Cities
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