Field Service Engineer, Surgical Robotics

Tasks

• Conduct root cause analysis
• Diagnose issues and perform repairs
• Follow up with internal and external customers
• Maintain customer complaint documentation
• Perform planned maintenance
• Prioritize customer technical support
• Provide installation support
• Provide on-site and remote customer support
• Report customer concerns and market opportunities
• Resolve service delivery issues
• Support service revenue opportunity closure
• Test products to manufacturer specifications
• Update CRM database records

Perks/Benefits

• N/A

Skills/Tech-stack

CRM | Cause analysis | Complaint management | Customer complaint management | Documentation | Electrical Systems | Medical Devices | On-Site | On-site support | Preventive Maintenance | Product Testing | Remote Support | Root Cause Analysis | Root cause | Site support | Troubleshooting