Manager, Customer Solutions Engineering

Tasks

• Advocate for customer needs and feedback
• Coach and provide feedback on team performance
• Collaborate with cross-functional teams to improve customer satisfaction
• Lead and develop customer solutions engineering team across regions
• Provide hands on customer support and guidance
• Strategize support processes for issue resolution

Perks/Benefits

• 401k employer contribution
• Healthcare
• Home office stipend
• Paid parental leave
• Unlimited vacation
• Wellness stipend

Skills/Tech-stack

Analytics engineering | Bug triage | Customer support | Program Management | Project Management | SQL | SaaS | Technical Support