Field Applications Scientist (m/f/d) – NGS Bioinformatics
Germany - Darmstadt - Frankfurter Str. 129 b - Remote
R
EUR 34K-52K (estimate) Mid-level Full Time
Tasks
- Create and maintain troubleshooting guides and knowledge base articles
- Deliver product training and support customer training sessions
- Document findings and communicate progress
- Own customer support cases through investigation and resolution
- Provide advanced helpdesk support for NGS bioinformatics products and workflows
- Provide technical summaries with log files and screenshots
- Reproduce software and workflow issues
- Support workshops webinars and demonstrations readiness
- Triage customer cases and escalate high severity issues
- Troubleshoot data input and output issues
Perks/Benefits
Skills/Tech-stack
Bioinformatics | Command Line | Customer support | Data Analysis | Linux | NGS bioinformatics | Next-Generation Sequencing | Python | R | Technical documentation | Troubleshooting
Education
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