Senior Customer Success Manager, Managed Inference
Tasks
- Advocate for customer needs and influence roadmap
- Conduct customer training sessions
- Coordinate customer journeys with product and engineering
- Coordinate model deployment strategies
- Manage customer relationships
- Monitor performance metrics and report status
- Own strategic AI customer relationships
- Provide technical guidance and support
- Resolve customer issues and escalations
- Serve as technical liaison between customers and engineering
- Support production inference workloads
Perks/Benefits
- 401k match
- Cell phone stipend
- Commuter benefits
- Daily meals allowance
- Dental insurance
- Emergency assistance
- Employer contributions to HSA account
- Global travel insurance
- Health insurance
- Life insurance
- Long-term disability
- Mental health and wellness support
- Paid Holidays
- Paid parental leave
- Paid time off
- Professional development
- Short-term disability
- Tuition reimbursement
- Vision insurance
- Volunteer time off
Skills/Tech-stack
APIs | Agentic Workflows | Artificial Intelligence | Autoscaling | Cloud Computing | Containers | Customer Relationship Management | Customer relationship | GPU infrastructure | Inference Optimization | Kubernetes | LLM | Latency optimization | Machine Learning | Model Serving | Observability | Performance Monitoring | RAG | ROI reporting | Relationship Management | Throughput Management | Uptime monitoring
Education
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