Senior Director, Loyalty Analytics & Member Experience
Miami, FL, United States
USD 61K-105K (estimate) Senior-level Full Time
Tasks
- Analyze loyalty data
- Define loyalty strategy
- Develop training programs
- Ensure data security
- Establish KPIs
- Execute marketing campaigns
- Govern compliance
- Lead contact center teams
- Lead continuous improvement
- Lead shipboard operations
- Manage budget and P&L
- Manage vendor relationships
- Oversee program lifecycle
- Partner with executives
- Serve on governance council
Perks/Benefits
Skills/Tech-stack
Analytics | Budget Management | Communication | Compliance | Customer Experience | Data Analysis | Loyalty program management | Marketing | Operational excellence | Program Management | Project Management | Strategic Planning | Team leadership | Vendor management
Education
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