Senior Director Service Fulfillment
Herndon, Virginia, United States (Hybrid)
R
USD 117K-142K (estimate) Senior-level Full Time
Tasks
- Build carrier vendor relationships
- Create roadmaps for scalability and consistency
- Drive ServiceNow implementation
- Ensure regulatory compliance and security standards
- Escalate complex customer issues
- Establish KPIs and SLAs
- Integrate internal platforms
- Lead continuous improvement and center of excellence
- Lead global service fulfillment organization
- Manage quality metrics and reporting
- Partner with Product Engineering Network Sales to improve delivery
- Unify teams and standardize processes
Perks/Benefits
- 10 percent annual travel
- Diversity, Equity, and Inclusion Initiatives
- Emergency fund
- Employee council involvement
- Employee of the Quarter
- Employee of the year
- Flexible core hours
- Hybrid work option
- Professional development opportunities
- Remote work flexibility
- Team building gatherings
Skills/Tech-stack
Change Management | Circuit provisioning | Connectivity services | Cross-Functional Collaboration | Cross-functional | Customer Experience | Enterprise platform | Enterprise platform implementation | Functional collaboration | ITSM | Inventory Management | KPI | Number management | Operational excellence | Platform implementation | Porting | Process Improvement | Project Management | Regulatory Compliance | SBC | SIP trunking | SLA | STIR-SHAKEN | Service Delivery | ServiceNow | Team leadership | Telecommunications | VoIP | Voice Routing
Education
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