Senior Fulfillment Officer
Tasks
- Communicate with customers about delivery status
- Conduct vehicle safety inspections
- Ensure safety and compliance
- Generate daily reports
- Generate weekly performance reports
- Handle cash safely
- Handle delivery exceptions returns
- Identify process improvement opportunities
- Implement solutions to increase productivity
- Maintain operational databases
- Monitor rider activity
- Optimize delivery routes
- Oversee daily hub operations
- Resolve escalated customer issues
- Sort load and route deliveries
- Supervise train mentor delivery associates
- Track orders
Perks/Benefits
- Comprehensive benefits package
- Flexible work schedule
- Growth opportunities
- Health insurance
- Weekend work included
Skills/Tech-stack
Cash handling | Customer issue resolution | Google Sheets | Issue Resolution | Key Performance Indicators | Microsoft Excel | Operational reporting | Performance indicators | Route Optimization | Safety Compliance | Safety inspections | Vehicle safety | Vehicle safety inspections
Roles
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