Senior Fulfillment Officer
Tasks
- Communicate with customers
- Ensure safe cash handling
- Ensure safety compliance
- Generate performance reports
- Handle delivery exceptions and returns
- Implement process improvements
- Inspect vehicles for safety
- Maintain operational databases
- Monitor rider activity
- Optimize delivery routes
- Oversee daily hub operations
- Resolve escalated customer issues
- Sort load and route deliveries
- Supervise and train delivery associates
- Track delivery time KPIs
- Track orders
Perks/Benefits
Skills/Tech-stack
Google Sheets | Key Performance Indicators | Microsoft Excel | Performance indicators | Performance reporting | Route Optimization
Roles
Fulfillment | Fulfillment Officer | Officer | Operations | Operations Supervisor | Supervisor
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