Senior Manager, Contact Center - Business Performance & Analytics
(USA) Sam's Home Office AR Bentonville Home Office, United States
USD 80K-155K Senior-level Full Time
Tasks
- Drive continuous improvement and problem resolution
- Foster extreme ownership culture
- Implement change management initiatives
- Inform strategic decisions for contact center operations
- Lead and mentor teams for operational excellence
- Manage annual budget preparation and performance reporting
- Oversee cross-functional collaboration
- Perform data analysis and trend evaluation
- Review invoices and maintain financial accountability
- Support development and execution of analytic applications
Perks/Benefits
- 401k
- Bereavement leave
- Company discounts
- Company paid life insurance
- Dental benefits
- Education benefit program
- Family care leave
- Health benefits
- Jury duty leave
- Long-term disability
- Military leave pay
- Paid time off
- Parental leave
- Short-term disability
- Stock purchase plan
- Vision benefits
- Voting leave
Skills/Tech-stack
Budget Management | Change Management | Contact center | Contact center operations | Customer Experience | Customer Experience Management | Data Analysis | Experience Management | Performance reporting | Project Management | Statistical Analysis | Trend analysis
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