Senior Manager, Data Analysis (Returns & Customer Service)
Tasks
- Create and transition to automated BI dashboards
- Define and own key performance metrics
- Develop predictive models for return propensity and customer lifetime value
- Identify root causes of high return rates
- Influence product roadmap and operational SOPs
- Lead analytics for returns and customer service
- Mentor and manage data analysts
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | B testing | Data Analysis | Hypothesis Testing | Leadership | Looker | PowerBI | Predictive Modeling | Python | R | Regression Analysis | SQL | Stakeholder management | Tableau
Education
N/A
Roles
Analytics Manager | Data Analytics | Data Analytics Manager | Manager
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