Senior Technical Account Manager - SIEM/Security Analytics (US Remote)
Tasks
- Coordinate technical support resolution
- Create custom dashboards
- Engage engineering to resolve reported issues
- Engage onboarding engineers for transition
- Identify expansion and renewal risk signals
- Manage customer expectations
- Monitor usage and track account metrics
- Own customer adoption lifecycle
- Partner with sales for customer experience
- Plan and lead QBRs EBRs
- Prove ROI and value
- Provide feedback to internal technical teams
- Provide technical advice and guidance
- Resolve customer technical issues
- Submit product feature requests
- Translate technical usage into business value
Perks/Benefits
Skills/Tech-stack
ArcSight | CTI | EDR | Firewalls | Gainsight | IBM QRadar | Jira | Log Analytics | Network Protocols | Operating Systems | SIEM | SOAR | Salesforce | Security operations | Splunk | Threat Intelligence | XDR
Education
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