Sr. Analyst - Process Analytics - FCRM 4B
1401-GIPL: EFZ, Kharadi Knowledge Park, Pune, India
INR 2771K-4064K (estimate) Senior-level Full Time
Tasks
- Analyze operational trends fraud patterns and workflow performance
- Conduct coaching performance reviews and development
- Conduct fraud consulting
- Drive employee engagement recognition retention and succession planning
- Ensure regulatory compliance and adherence to procedures
- Handle collections activities
- Lead fraud detection operations
- Manage credit risk operations
- Manage fraud investigations
- Manage queue workload distribution and case allocation
- Monitor productivity quality accuracy and turnaround times
- Partner with quality training workforce management and technology teams
- Perform root cause analysis on defects and compliance gaps
- Perform skip tracing
- Prepare performance reports and fraud trend updates
- Process disputes and chargebacks
- Review escalated cases and complex investigations
- Support fraud strategy activities
- Support process technology automation and analytical tools implementation
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Chargeback | Collections | Credit Risk | Fraud Detection | Fraud Disputes | Fraud Investigations | Fraud Monitoring | Fraud Prevention | Operational compliance | People management | Quality management | Root Cause Analysis | Root cause | Skip tracing
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