Sr. Manager – Data & AI Support Engineering
Tasks
- Accelerate troubleshooting using logs and telemetry
- Build AI enabled support workflows
- Conduct root cause analysis
- Coordinate with backline support and engineering to report defects
- Create reusable runbooks
- Drive technical resolutions for customer issues
- Ensure AI governance and human in the loop controls
- Lead data and AI support engineering team
- Lead incident management and on-call rotations
- Maintain internal runbooks and knowledge base assets
- Manage operational KPIs
- Mentor and train support engineers
- Own engineering JIRA escalations
- Partner with engineering and product teams on AI support innovation
Perks/Benefits
- N/A
Skills/Tech-stack
AI Governance | AWS | Apache Spark | Azure | Cause analysis | Cloud platform | Delta Lake | Delta Sharing | Distributed Systems | Dump analysis | Garbage Collection | Google Cloud | Google Cloud Platform | Hadoop | Heap analysis | Java | Kafka | Lakehouse | Log Analysis | Memory Management | Observability | Python | RAG | Root Cause Analysis | Root cause | Scala | Spark SQL | Structured Streaming | Telemetry | Thread Dump | Thread dump analysis | Vector Databases
Education
N/A
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